Responsible Gaming at bz99

At bz99, responsible gaming is not an afterthought — it is a fundamental part of how we operate. We believe that gambling should be a form of entertainment, not a source of financial stress, emotional distress, or social harm. Our responsible gaming framework is built around three core principles: prevention, early intervention, and compassionate support.

We invest continuously in the tools, training, and processes that make bz99 a safer place to play. Our customer support team receives dedicated training in identifying early warning signs of problem gambling and is equipped to guide members toward the right resources quickly and without judgement. Every bz99 member in Bangladesh has access to the full suite of responsible gaming controls described on this page, free of charge, at any time.

We also recognise that our platform serves a diverse audience across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Rangpur. Regardless of where you are or how you access bz99, these protections apply to your account. Our goal is simple: we want you to enjoy our casino games, cricket betting, and slots in a way that remains fun, sustainable, and within your personal means.

bz99 strictly prohibits access to its platform by anyone under the age of 18. Online gambling is an adult activity and is entirely unsuitable for minors. We take our obligation to prevent underage gambling seriously and enforce it through multiple layers of verification and ongoing monitoring.

Age Verification at Registration

All members are required to confirm they are 18 years of age or older when creating a bz99 account. Where our risk assessment or standard KYC (Know Your Customer) procedures identify a need for further verification, we will request supporting documentation — such as a National Identity Card (NID) or passport — to confirm the member's date of birth before allowing deposits or withdrawals to proceed.

Protecting Minors from Accessing Your Account

If your household includes children or young people, we strongly encourage you to take steps to prevent them from accessing your bz99 account. Use a strong, unique password, enable two-factor authentication (2FA), and log out of your account whenever you leave your device unattended. Never share your login credentials with anyone, including family members.

A range of parental control and content filtering tools is available for devices and internet connections used by families. We encourage parents and guardians to explore these options as an additional layer of protection.

Problem gambling can develop gradually and is often difficult to recognise from the inside. Many people who develop a problematic relationship with gambling do not identify it as a problem until it has already had a significant impact on their finances, relationships, work, or mental health. Awareness is the first and most important step toward getting things back under control.

Gambling becomes a problem when it stops being entertainment and starts driving behaviour that causes harm. The following warning signs are widely recognised by gambling health professionals as indicators that a person's gambling may have moved beyond a healthy recreational activity.

• Gambling with money you cannot afford to lose, including funds meant for rent, food, bills, or family expenses.
• Chasing losses — continuing to gamble in order to win back money you have already lost.
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
• Feeling restless, irritable, or anxious when you are not gambling or when you try to cut down.
• Gambling to escape stress, anxiety, depression, boredom, or other difficult emotions rather than for entertainment.
• Neglecting work, studies, or family responsibilities because of time or money spent on gambling.
• Borrowing money — from friends, family, or financial institutions — to fund gambling activity.
• Repeatedly making unsuccessful attempts to cut down on gambling or stop altogether.
• Spending increasing amounts of time or money gambling to achieve the same level of excitement.

If you recognise any of these signs in your own behaviour, we encourage you to reach out to the bz99 support team or use the self-assessment tool in the next section. You are not alone, and practical help is available.

The following questions are adapted from widely used responsible gaming self-assessment frameworks. Answer them honestly and privately. If you answer "yes" to two or more questions, we strongly encourage you to contact bz99 support and consider activating one of the responsible gaming tools described below.

bz99 provides a comprehensive set of account management tools that give you direct control over your gambling activity. These tools are available to every registered member in Bangladesh and can be activated at any time through your account settings or by contacting the bz99 support team. All restrictions take effect immediately when applied in a protective direction — that is, when a limit is reduced or a restriction is enabled.

Self-exclusion is the most comprehensive responsible gaming tool available on bz99. It is designed for members who feel that a complete break from gambling is necessary to protect their wellbeing. When you self-exclude from bz99, your account is suspended for the duration of your chosen exclusion period and all access — including logins, deposits, and gameplay — is blocked.

Self-Exclusion Periods

bz99 offers the following self-exclusion durations:

• 6 months — a structured medium-term break for members experiencing early warning signs.
• 12 months — a full-year exclusion for members who need extended distance from gambling activity.
• 5 years — a long-term exclusion designed for members with a serious gambling problem who need a prolonged period away from all online gambling.
• Permanent / Indefinite — a lifetime exclusion that cannot be reversed under any circumstances. This option is available to any member who requests it.

What Happens During Self-Exclusion

Once your self-exclusion is in place, your account is immediately suspended. bz99 will also suppress all marketing communications to your registered email address and mobile number for the duration of your exclusion. Any remaining account balance at the time of exclusion will be processed for withdrawal to your registered payment method. You will not be able to shorten or cancel your exclusion period once it has begun.

Requesting Self-Exclusion

To request self-exclusion, contact bz99 support at [email protected] with the subject line "Self-Exclusion Request — [Your Username]" and specify your preferred exclusion period. Our team will process your request immediately, typically within one hour of receiving your email during standard operating hours. For urgent requests outside of peak hours, include the word "URGENT" in your subject line.

Reaching out for help is a sign of strength, not weakness. If you or someone you care about is struggling with gambling-related harm, support is available. The bz99 responsible gaming team is always the first point of contact for account-related measures such as limits, time-outs, and self-exclusion. For broader counselling, therapeutic support, or financial advice, specialist organisations exist to help.

Contact bz99 Responsible Gaming Support

Our dedicated responsible gaming team can be reached by email at [email protected]. Please use the subject line "Responsible Gaming — [Your Name]" so your message is routed directly to the appropriate team. We aim to respond to all responsible gaming requests within one Bangladesh Standard Time (BST, UTC+6) business day, and to urgent requests within one hour.

When you contact us, our team can:

• Apply deposit limits, session limits, or time-outs to your account immediately.
• Process a self-exclusion request for any available period, including permanent exclusion.
• Provide information about specialist support organisations.
• Review your account activity and wagering history to help you understand your gambling patterns.
• Discuss all available options in a confidential, non-judgmental way.

Talking to Someone You Trust

If formal support feels like too big a step right now, consider talking to a trusted friend or family member about your concerns. Sharing how you feel with someone close to you can relieve the isolation that often accompanies problem gambling and can be an important first step toward making positive changes. Many people in Bangladesh find support within their families, communities, and religious institutions during difficult periods.

For the vast majority of bz99 members, gambling remains an enjoyable and controlled leisure activity. The following practical guidelines help keep it that way. These tips are based on established responsible gaming best practices and are relevant to all players, whether you are new to bz99 or a long-standing member.

Set a Budget Before You Play

Decide in advance exactly how much you are comfortable spending on gambling in a given week or month — and treat that figure as the total you are willing to lose, not a target to try to recoup. Use bz99's deposit limit feature to enforce this budget automatically. Never gamble with money allocated to rent, food, utilities, school fees, or other essential expenses.

Treat Gambling as Entertainment, Not Income

The house edge in casino games means that, over time, the platform will return less than it takes in. Wins are welcome, but they should be treated as a bonus rather than an expected outcome. Never rely on gambling winnings to pay bills, debts, or living costs. If you find yourself gambling with the intention of generating income, that is a meaningful warning sign worth taking seriously.

Take Regular Breaks

Long, uninterrupted gambling sessions can impair judgement and lead to decisions you would not make with a clear head. Set a timer, use bz99's reality check feature, and step away regularly. A short break to get some water, stretch, or chat with someone can reset your perspective and help you make more considered decisions about continuing to play.

Never Chase Losses

Chasing losses — increasing your bets or continuing to play after a losing streak in the hope of winning your money back — is one of the most common pathways into problem gambling. Accept losses as the cost of entertainment, not as a debt to be repaid. If you are on a losing run, the responsible course of action is to stop for the day, not to raise your stakes.

Keep Gambling in Balance

A healthy relationship with gambling means it occupies a relatively small part of your time and budget alongside other leisure activities, social commitments, work, and family. If you notice that gambling is crowding out other things you used to enjoy, or that you are thinking about it frequently when you are not actively playing, those are signals worth paying attention to.